PRIVACY POLICY
MUSSEL MEMORY respects the privacy rights of the users of its website. This privacy policy (Policy) explains how we collect, store, and use your personal data when you browse, shop with us, or otherwise provide your personal data to us on our MUSSEL MEMORY website (the "Website"). These Terms apply regardless of how you access the Website and apply to any technology or device through which we make the Website available to you.
This policy provides you with information about the types of personal data we collect from you, how we use your personal data, and the rights you have to control our use of your personal data. Specific details about our processing purposes are set out below.
We encourage you to read this Privacy Policy carefully and to print and keep a copy for future reference. By viewing or otherwise using this website, you agree to this policy.
When we say "MUSSEL MEMORY", "us", "our" or "we" in this policy, we mean MUSSEL MEMORY VOF, a company incorporated under the Dutch laws under number (kvk) 96566558.
For the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679, the GDPR), MUSSEL MEMORY VOF is the data controller (as defined in the GDPR) of the personal data, when it determines the purposes and means of the processing of personal data.
In addition, the GDPR covers:
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Personal data: any information relating to you from which you can be identified, directly or indirectly,
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Processing: any operation or set of operations which is performed on personal data or sets of personal data
WHAT CATEGORIES OF PERSONAL DATA DO WE COLLECT?
We receive, collect and store any information you enter on our website or provide us in any other way.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
HOW DO WE COLLECT INFORMATION?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.
HOW DO WE STORE, USE, SHARE AND DISCLOSE PERSONAL DATA?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
HOW DO WE COMMUNICATE WITH OUR SITE VISITORS?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
FOR WHAT PURPOSES DO WE USE PERSONAL DATA?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
COOKIES
When accessing our website, some information about your browsing may be saved in some "cookies" files created on your device. We issue these cookies:
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To provide a great experience for your visitors and customers.
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To identify your registered members (users who registered to your site).
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To monitor and analyze the performance, operation and effectiveness of Wix's platform.
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To ensure our platform is secure and safe to use.
Information within cookies set on your browser will be kept either for the duration of the web session (session cookies) or for a longer period defined to achieve the purpose for which it has been created (e.g. can be several days to keep your account logged in, can be several months if you accept personalization, …), and for a maximum duration of 12 months.
Most cookies are subject to your explicit consent, and you can update at any time your consent or see details about used cookies on our website by clicking on ‘Cookie Settings’ in the footer or on your Secure icon next to the URL bar.
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
SECURITY
We are committed to offering our customers a safe and secure environment. Whilst we take appropriate technical and organizational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:
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Keep your account passwords private. Remember, anybody who knows your password may access your account.
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When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. You can change your password by going to ‘My Account’ and clicking ‘Change name, email or password’.
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Avoid using the same password for multiple online accounts.
CHILDREN
We do not and will not knowingly collect information from any unsupervised person under the age of consent of the country. For the processing of the personal data of a child below the age of consent, the consent of the holder of parental responsibility is necessary. We shall make reasonable efforts to verify in such a case that consent is given or authorized that way, taking into consideration available technology.
PRIVACY POLICY UPDATES
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
WITHDRAW YOUR CONSENT
If you don’t want us to process your data anymore, please contact us at postcard@mussel-memory.com.
QUESTIONS AND YOUR CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at postcard@mussel-memory.com.
© MUSSEL MEMORY VOF 2025
Registered in the Netherlands - KvK: 96566558
Last Updated - April 2025