PRIVACY POLICY

MUSSEL MEMORY PRIVACY POLICY

MUSSEL MEMORY respects the privacy rights of the users of its website. This privacy policy (Policy) explains how we collect, store, and use your personal data when you browse, shop with us, or otherwise provide your personal data to us on our MUSSEL MEMORY website (the "Website"). These Terms apply regardless of how you access the Website and apply to any technology or device through which we make the Website available to you.

This policy provides you with information about the types of personal data we collect from you, how we use your personal data, and the rights you have to control our use of your personal data. Specific details about our processing purposes are set out below.

We encourage you to read this Privacy Policy carefully and to print and keep a copy for future reference. By viewing or otherwise using this website, you agree to this policy.

When we say "MUSSEL MEMORY", "us", "our" or "we" in this policy, we mean MUSSEL MEMORY VOF, a company incorporated under the Dutch laws under number (kvk) 96566558.

For the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679, the GDPR), MUSSEL MEMORY VOF is the data controller (as defined in the GDPR) of the personal data, when it determines the purposes and means of the processing of personal data.

In addition, the GDPR covers:

Personal data: any information relating to you from which you can be identified, directly or indirectly,
Processing: any operation or set of operations which is performed on personal data or sets of personal data

WHAT CATEGORIES OF PERSONAL DATA DO WE COLLECT?

We collect personal data, either directly from you, usually obtained through forms on our website, or indirectly when you interact with us or the website.

We may collect, use, store and transfer various types of personal data about you including, but not limited to:

Identity data: first name, last name
Contact details: email address, telephone number.
Address details: billing address, delivery address.
Financial information: Credit card or other payment information.
Technical Data: includes IP address, your login data. Other processed technical data are not considered personal data.

When we collect personal data through forms, the fields marked with an asterisk are mandatory. The personal data we request from you is necessary to perform a contract between you and MUSSEL MEMORY, to provide you with a service you have requested, or to comply with legal requirements. If you do not provide the personal data marked with an asterisk, this may affect the provision of our goods and services.

WHO DO WE SHARE PERSONAL DATA WITH AND HOW IS THE DATA TRANSFERRED?

We treat all your personal information confidentially. Information about our customers is important and protecting your privacy is essential to us. We do not share your personal information with third parties except for the limited purposes specified below.

We only pass on data to:

Government agencies and law enforcement agencies to comply with legal obligations or to protect certain rights
Legal successors to our business (in the event of a transfer of assets or if we sell part or a portion of our business)

We disclose account and other personal information when we believe it is necessary to comply with the law; to enforce or apply our policies; or to protect the rights, property, or safety of the website, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personal information for commercial purposes in violation of the obligations set forth in this policy.

HOW DO WE PROCESS PERSONAL DATA AND HOW LONG IS IT KEPT?

We will retain your personal data for as long as we need it to fulfil the purpose for which it was collected or to comply with our legal obligations. Details about storage are explained below for each purpose.

We may retain some personal data for longer periods of time to comply with legal or regulatory obligations (e.g., to comply with our billing obligations) or to protect our legitimate business interests (e.g., to pursue a claim in court).

WHAT RIGHTS APPLY TO THE PERSONAL DATA?

When you provide us with personal data, you still have the following rights that you can contact us about. When the purposes below are defined, there may be some specifics when you apply your rights. You have the following rights:

The right to request access to personal data we hold about you
The right to request from us the rectification of personal data that is inaccurate or incomplete
The right to request erasure (the right to be forgotten) of personal data if this data is no longer necessary in relation to the purposes for which it was collected or otherwise processed or if you withdraw your consent (we may need to retain some personal data to comply with legal requirements)
The right to obtain restriction of processing when one of the following situations applies:
- If you have raised the accuracy of your personal data, the processing will be restricted for a period that allows us to verify the accuracy
- When the processing is unlawful and you oppose the erasure of your personal data and instead request the restriction of its use
- If we no longer need the personal data for the purposes of the processing, but you need it to establish, exercise or defend your legal claims
- Where you have objected to processing based on legitimate interests, the processing will be restricted for a period of time during which it can be verified whether our legitimate grounds override yours
The right to object, on grounds relating to your particular situation, where the processing of your personal data is based on our legitimate interests. You also have the right to object to processing for direct marketing purposes (including profiling to the extent that it is related to such direct marketing) at any time
The right to data portability, which means that you have the right to receive the personal data we hold about you in a structured, commonly used and machine-readable format and that you have the right to transmit this data to another controller where the processing is based on your consent or on a contract and is carried out by automated means. You also have the right to have your personal data transmitted directly from us to another controller if this is technically feasible
The right to opt-out of marketing communications we may send you by clicking on the unsubscribe link at the bottom of any email we have sent you or by contacting us
The right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you (unless such decision is necessary for entering into or performing a contract between you and MUSSEL MEMORY or is based on your explicit consent)
The right to lodge a complaint with a supervisory authority if you have reason to believe that your rights to your personal data are being violated by MUSSEL MEMORY

To exercise your rights, we may ask you for additional information necessary to confirm your identity.

FOR WHAT PURPOSES DO WE USE PERSONAL DATA?

We have included below in a table form a description of all the ways in which we may use your personal data and the legal bases we rely on to do so. Where applicable, we have also indicated what our legitimate interests are.

1. Manage your purchases and have our products delivered

In order to receive, process and deliver your order to you, we use your personal data for various steps, such as collecting payment, invoicing and delivering the package.

Category of data processed

(a) Identity data
(b) Contact details
(c) Address data
(d) Financial data
(e) Technical data

Legal basis

We process your data based on the terms and conditions that you accept when you complete an order on the MUSSEL MEMORY website.

Sharing data

No data share to third-parties. Your information stored in our system.

Preservation

The criteria used to determine how long the personal data is stored are based on the legal basis and are not used for longer than is necessary for the purpose(s) for which they are processed.

Rights to the data

You can change and access this information by contacting us.

2. The latest news and information about MUSSEL MEMORY's products

We use your data to share personal news with you, such as special offers, launches and new products.

Category of data processed

(a) Identity Data
(b) Contact Information

Legal basis

We process your data on the basis of your explicit consent that you have collected when you subscribe to our e-newsletter. The legal basis for this processing is when we offer you products by email that are similar to those you have already purchased.

Sharing data

No data share to third-parties. Your information stored in our system.

Preservation

Your personal data will be deleted for a maximum of three years after your last activity.

Rights to the data

You can change your consent at any time by unsubscribing here.

3. Handling your customer service request

We process some of your data when you contact our customer service team via email, phone or chat in order to better understand your request and provide you with the best possible response.

Category of data processed

(a) Identity data
(b) Contact details
(c) Address data
(d) Financial data

Legal basis

We may process your personal data to respond to your request, based on our legitimate interest or an explicit consent.

Sharing of data

No data share to third-parties. Your information stored in our system.

Preservation

The records of each request are kept for up to three years after closure.

Rights to the data

You can request access, modification, and deletion.

4. Feedback and reviews about our products and services

After your experience with MUSSEL MEMORY, we ask you for your feedback and review of our products and services so that we can improve ourselves. We may send you a message asking you for a review after a purchase, or after you have contacted our customer service (via chat and/or email). We may ask you for your name and your email address if we want to contact you for more information.

Category of data processed

(a) Identity Data
(b) Contact Information

Legal basis

To contact you after a purchase to ask for your feedback or review, we use legitimate interests to improve our services and products.
When you submit a review, we will inform you of the specific terms and conditions and ask for your explicit consent.

Sharing data

No data share to third-parties. Your information stored in our system. We will also share product reviews to display on our website so that it can help all of our customers.

Preservation

12 months

Rights to the data

You can request to change, access, and delete your personal information by contacting us.

5. Participation in giveaways or other promotional activities

We regularly run giveaways, competitions, app sampling programs and other promotional actions in which you can participate.

Category of data processed

(a) Identity Data
(b) Contact Data
(c) Address Data (only for some operations)

Legal basis

Your consent will be requested and collected when you wish to participate in such activities.

Sharing data

Your data will remain with us. More information can be found in the specific terms and conditions of the promotion.

Preservation

For the duration of the promotion. This depends on the promotion, please refer to the specific terms and conditions.

Rights to the data

You can request access, modification, and deletion of your personal information.

6. Protecting our website from threats and fraud and providing a secure experience

We use a variety of security technologies to protect our website from unauthorized access and fraudulent traffic. To ensure legitimate access for you, we use some technical data from your browser.

Category of data processed

(a) Identity data
(b) Contact details
(c) Address data
(d) Financial data
(e) Technical data

Legal basis

We use our legitimate interest to protect our website from attacks and fraudulent purchases/payments to process such information.

Sharing data

No data share to third-parties. Your information stored in our system.

Preservation

12 months

Rights to the data

You can request access to your personal data.

7. Conduct Business Analysis

We will use your data to perform business analytics so that we can better understand customers' buying habits and behaviors. This allows us to personalize our communications with you, inform you about products that may be relevant and support the development of business strategies.

Category of data processed

(c) Address Data
(d) Financial Data
(e) Technical data: includes IP address, your login data, mobile ID information, cookies. Other technical data processed are not considered personal information.

Other processed technical data are not considered personal data.

Legal basis

When we use personally identifiable data, it is covered by your consent to profiling or personalized marketing activities.

Sharing data

We mainly use the data stored in our systems, or collected using cookies.

Preservation

Based on the retention of the original data, see 1. 2. 3.

Rights to the data

Your rights are similar to 1. 2. 3.

When accessing our website, some information about your browsing may be saved in some "cookies" files created on your device. We issue these cookies to facilitate navigation on our website or to measure how many times our website is visited. They can also be issued by our providers in order to offer you personalized features and advertising when you access other websites.

Information within cookies set on your browser will be kept either for the duration of the web session (session cookies) or for a longer period defined to achieve the purpose for which it has been created (e.g. can be several days to keep your account logged in, can be several months if you accept personalization, …), and for a maximum duration of 13 months.

Most cookies are subject to your explicit consent, and you can update at any time your consent or see details about used cookies on our website by clicking on ‘Cookie Settings’ in the footer.

TRANSACTION SECURITY AND WEBSITE MISUSE

To provide you with the best services and to allow you a secure experience regarding the payment and the delivery of your orders, we will use some of your data in order to prevent and to avoid any misuse of this Site.

Concerned data is data regarding the implementation of the contract (purchased items, personal information, payment method and banking data).

We may decide to implement any relevant security measures or, when the transaction security can’t be ensured, we may decide to cancel the order. In case of an incident, such as fraudulent use of the means of payment or fraud with the delivery, the data relating to the order would allow us to conduct any relevant additional verification for future orders.

SECURITY

We are committed to offering our customers a safe and secure environment. Whilst we take appropriate technical and organizational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:

Keep your account passwords private. Remember, anybody who knows your password may access your account.
When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. You can change your password by going to ‘My Account’ and clicking ‘Change name, email or password’.
Avoid using the same password for multiple online accounts.

CHILDREN

We do not and will not knowingly collect information from any unsupervised person under the age of consent of the country. For the processing of the personal data of a child below the age of consent, the consent of the holder of parental responsibility is necessary. We shall make reasonable efforts to verify in such a case that consent is given or authorized that way, taking into consideration available technology.

CONTACT

If you have any questions or concerns relating to this Policy or any other privacy-related questions or if you would like to exercise any of your rights above described, please contact us at postcard@mussel-memory.com.