FAQ

In order to ship your order as soon as possible, we prepare and pack as soon as possible after your placement. Hence, we would only accept any cancellation or change in address within 1 hour after your order placement. If you must cancel or change address, you will be required to return the item to us following the below return policy. We are so sorry for any inconvenience.

We take great care in packaging and shipping our products, however accidents can always happen. If you receive a defect product, please contact us immediately at postcard@mussel-memory.com within 7 days of receiving the item.

To avoid any dispute, customers are encouraged to include description, photographs, and video of the damage, preferably during the opening of the shipping envelop/box. We will access the issue and make it right.